Frequently Asked Questions

General

What languages are supported by the web site?
SMK.pt is available in Portuguese and English.
Are the online store prices the same as those in my usual SMK DENIM&CO. store?
Yes, but if there is any difference between the prices shown on the website and those shown on the labels on the clothes, the correct price is always the one on the label corresponding to the country of purchase.
Are sold out items restocked?
If an item is out of stock, we will try to make it available again as soon as possible. If that is not possible, the item will be removed from the web site.
Will the item I receive be exactly like the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
Is it possible to get the latest offers and promotions from SMK DENIM&CO.?
Yes. Join the cult and you will receive all the latest information.
Can I cancel my newsletter subscription?
Yes. Just send an email to newsletter@smk.pt with that request.
How can I retrieve a forgotten password?
Your password is encrypted when stored so we can never tell you what your password is. However, if you don't remember your password, you can reset it here.
How can I be sure I've made my order correctly?
Once your order is received we will send you a confirmation email with the details of your order. If you didn't receive such an email, please contact us at online@smk.pt
Can I know the status of my order?
Yes, just contact us by email: online@smk.pt
Can I remove an item from my order?
Yes. When viewing your shopping cart, you have the possibility of removing items from your order before you proceed to payment.
Can I cancel my order?
Yes. Depending on the status of your order you may be able to cancel it. Just send an email to online@smk.pt and we will let you know if we can cancel the order.
What should I do if I receive a defective item?
SMK DENIM&CO. only sells items in perfect condition. If in any case you receive a defective item you should contact us at online@smk.pt.
What should I do if I receive the wrong item?
If you receive an item you didn't order, please contact us at online@smk.pt.

Payments

What payments methods are accepted?
Visa, Visa Electron, Mastercard and American Express.
Why has my card been declined?
  • Your card has expired. Please check the expiration date.
  • The card's limit has been reached. Please check with your bank to see if the limit has been exceeded.
  • The information provided is incorrect. Please make sure that all fields have been correctly filled in.
Can I get an invoice in a company name?
Yes, just use your company information when registering.
Is it safe to use my credit card online?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be canceled.

Delivery

Where can I get my order?
You will get your order in the address associated with your account (home address, work address, etc. - never on a P.O. box).
How long until I get my order?
The time it takes for your order to be delivered is different according to the delivery address. For Portugal it should take 4 to 5 business days, European Union 8 to 9 business days and 10 to 15 business days for other countries.
How much does shipping cost?
Shipping costs are displayed at the end of your order or in the "Shipping and returns" section of the product details.
What is the home delivery process?
We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page).

Returns

How do I return an item?
The easiest way to return an item is through one of the official SMK DENIM&CO stores. Or you can send it to our headquarters. The items must be in perfect condition and accompanied by the respective order. Underwear items cannot be returned or exchanged.
How long do I have to return an item?
You can return an item within 15 days of the shipping confirmation.
Do I have to pay to return an item?
Yes, you are responsible for the shipping costs to send the item back to us.
How will I receive the amount paid for a returned item?
Once the return has been approved, you will receive a refund via the same means used to make your purchase
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.
What should I do if the refund amount is incorrect?
Contact us at online@smk.pt and we will try to solve your issue as quickly as we can.

SMK.pt reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Exchanges

Can I exchange the items purchased?
The items purchased on SMK.pt can be exchanged by another size or color, provided that they are in perfect condition and there is available stock.
How much time do I have to make an exchange?
You can exchange an item within 15 days of the order.
Can I exchange the items on a SMK store?
Yes, provided you go to an official SMK store and you have the order confirmation.

Technologies

Which internet browsers should I use to view the web page correctly?
The web page is optimized for Microsoft Internet Explorer 9 or above, Mozilla Firefox 10 or above, Google Chrome 35 and Safari 6 or above.
You can install the latest versions of each browser using the following links:
What screen resolution should I have to view the web page SMK.pt?
You should be able to view SMK.pt at any resolution. If you run into any issue, please contact us.
Is it safe to purchase online at SMK.pt?
Yes. We have dedicated a great amount of effort in making sure that our web site and our payment processor follow the necessary security recommendations.