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+351 253 478 709
Monday to Friday
9am to 6pm
Continental Portugal
Online help FAQ



In this unexpected reality that we are facing we sincerely hope that you are safe as well as your family, friends and all that you hold dear.

SMK is following all government recommendations and guidelines and has closed all physical stores and outlet as a way to protect our customers and workers, until further notice.

In the meantime, we're always with you at SMK.PT.

At our warehouse our staff is working in alternating and voluntary shifts, following strict higiene and safety guidelines.

Thank you for understanding and trusting us with your purchases in these difficult times.

Stay safe!

Answers to your questions

Delivery time and methods?

Standard delivery is free of charge for purchase over €19.99.
In these special circumstances, delivery times may be up to 7 days longer than usual.

For your safety, the safety of our staff and shipping company, the most rigorous safety and higiene measures are taken in each step of the delivery. That is one of the reasons why the delivery time may be extended.

We appreciate your understanding and patience.

Is it possible to return or exchange items?

To make it easier for you to return or exchange items, we have extended the return/exchange time to 30 days after official stores reopen.

To be returned, items must be in perfect condition and with the proper labels intact.

If you have any additional questions, please contact our customer service at

Gift Card

You can purchase gift cards that are a personalized check with a value of your choosing that you can give to some special.
Because we know how hard it can be to pick a gift and get the size, color and item right, we created the gift card to help you give the perfect gift.

In these special circumstances, gift cards can be purchased via email at Talk to us and we will customize the gift card with the name you choose.
To the receivers of gift cards, we have extended the usage time limit to 30 days after physical stores reopen or contact us at to use them for your online purchase.


Take care of yourself
Stay safe
Think about others
Stay hopeful
Everything is going to be ok


We have extended the returns window until 15.JAN.2021 for all orders from 19.OUT.2020